Page 51 - SCG Code of Conduct

02
You are assigned to produce corporate communication media to reflect the positon of business leader in ASEAN by using map and flags of the countries in the region. However, after the media is broadcast to the target group, someone complains that the contents and pictures used are incorrect, what should you do?
Advice
You should verify the contents, maps, flags or any symbols of each country and consider source of information. You should also check with government agencies which can certify. If in doubt, do not use such pictures of information in the media. In case of complaint on correctness of information, you should contact the complainant and relevant units to explain, understand and cancel the media right away. After that you have to find solution to revise the media.
03
You are assigned to take care of the Company’s trade exhibition and you desire to show quality of the Company’s products to be better than the competitor’s. Can you take the competitor’s product to do quality test in the presence of the exhibition visitors?
Advice
You must not take the competitor’s product to test in the fair, although you have a proof on that since it is against business ethics. However, you can do it with name of manufacturer and source of product concealed.
8.2
04
You learn that the competitor is going to launch a commercial for new product that is the same as SCG’s but it is still not ready to the market. Will you launch a commercial informing that SCG will launch this new product before the competitor to create business opportunity?
Advice
You can do it if the product is under preparation and is going to be launched soon. However, period to launch must be communicated to customers and readiness of the Company should be considered. If the Company is not ready, truth should not be distorted to make the market misunderstand.
07
If you find accusation of discrimination in SCG’s recruitment process forwarded on social media, what should you do?
Advice
You must not forward the message nor give any comments and report to relevant party or your superior right away.
48
05
You are on holidays in Vietnam and you notice that on the way from airport, SCG billboard is in damaged condition. What should you do?
Advice
You should find channel to inform relevant people or people taking charge of such billboard or inform Corporate Communications Office or superior right away to find resolution.
06
You need to raise funds to help flood victims by making t-shirts with SCG logo screened on them to sell to your co-workers. Is it possible for you to do it right away?
Advice
You should request the unit taking charge of the logos in writing specifying objective of use and coordinator of the project. After getting permission, then you can do it.