Page 24 - SCG Code of Conduct

21
2.3
Safety of Products and Services
Principle
SCG has ensured that all the products and services’ safety complies with or is higher than those stipulated by laws, has standard compatible with industrial and international standards and as agreed with the customers. This covers design and production process, provides information or warnings about the products and services and appropriate use for the whole life cycle. In addition, SCG pays attention to safety of products SCG hires others to produce, import and uses for sale promotion activities.
Guidelines
1. Produceproductsandprovideservicesconsideringsafetyofcustomersforthewholelifecycleof the products. If you are going to change production or service process that affects the safety of products or services, you must seek approval from superior or person of responsibility and record all the details and reasons for future reference.
2. Store information on product and service safety for future verification.
3. Reporttosuperiorrightawayifyouknoworhaveconcernaboutsafetyofproductsandservices
caused by production process and/or service process or situation that may lead to unsafe condition
to the customers.
4. Beopentosafetycomplaintonproductsandservicesandcoordinateorimprovethecondition
right away. In case there is any limitation or in case of requiring a long time to solve the problem, the person of responsibility must report information and status to the customers at appropriate time and report progress of fixing the problem periodically.
Examples
01
You notice that your co-worker skips production step that may affect quality and safety of the product, what should you do?
Advice
You should consult your superior immediately since the production process is designed by the company to ensure quality, qualification and safety of customers which will retain standard, quality and reputation of the company. Consulting the superior will not be considered as accusation of the co-worker.