Page 25 - SCG Code of Conduct

02
You have to arrange transportation to deliver goods to customers and have agreement with them on time delivery. You find that the vehicle to use is in unsafe condition but finding replacement will result in delay in delivery. What should you do?
Advice
You have to inform the customers right away and find new vehicle. Although, there is some delay, the goods will arrive at the customer’s site safely. Using unsafe vehicle may result in accident causing the cars and goods to damage and the driver to be injured.
04
If a product of your company does not have information on the products, instruction for use, warnings, Material Safety Data Sheet (MSDS) and storage, what should you do?
Advice
You should recommend the unit of responsibility to do Product Hazard Analysis to cover use of the products for the whole product life cycle and consider harmful issues to summarize as warnings to prepare warnings, suggestion/ recommendation, Material Safety Data Sheet (MSDS) and storage to be sufficient and appropriate to prevent danger.
03
2.3
22
Your company has marketing promotion activity for new products and your subordinates talk to you that they will give the guests bottled fruit juice as souvenir. They will hire someone to produce the juice with the company’s logo. As a supervisor, what should you do?
Advice
You must be aware of safety and assign the subordinates to check safety of the products they are going to hire other parties to produce. The manufacturer name must be shown on the bottle label. This is because although the Company does not produce or sell the souvenir, as the company hires someone to produce it and distributes it for commercial benefits, the company has to be responsible for safety of the souvenir as if it were the company’s product.
05
if you find that the company/unit relevant to customer complaint slowly deals with the complaint and does not report any progress to the customers while they seem to be highly dissatisfied, what should you do?
Advice
You should coordinate with such unit and recommend them to report the update to the customers since if they know the information, they will feel that they are being cared and it will reduce level of dissatisfaction. If the complaint scope is larger than you can make a decision or the damage cost is higher than authority of the company/unit, they must be reported to the superior right away to ask for opinion and consider authority in the next level. If the company fails to do it properly, the customers may complain via public channel that may affect the company or SCG’s image and may cause the company to pay higher compensation.