G4 Indicator |
Description |
Page |
Omission/Note |
External Assurance |
AR |
SR |
GENERAL STANDARD DISCLOSURES |
STRATEGY AND ANALYSIS |
G4-1 |
Statement from the most senior decision-maker of the organization |
2-3 |
4-5 |
|
|
G4-2 |
Description of key impacts, risks, and opportunities |
110-116 |
16-19 |
|
|
ORGANIZATIONAL PROFILE |
G4-3 |
Name of the organization |
back cover |
1, 94 |
|
|
G4-4 |
Primary brands, products, and services |
6-19 |
2-3 |
|
|
G4-5 |
Location of the organization's headquarters |
back cover |
93 |
|
|
G4-6 |
Number of countries where the organization operates, and names of
countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report |
7 |
12-13 |
|
|
G4-7 |
Nature of ownership and legal form |
back cover |
- |
|
|
G4-8 |
Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries) Scale of the organization |
6-19 |
1-3 |
|
|
G4-9 |
Scale of the organization |
20-37 |
94-97 |
|
|
G4-10 |
Total number of employees by type |
68 |
84-85 |
|
|
G4-11 |
Percentage of total employees covered by collective bargaining agreements |
- |
40 |
|
|
G4-12 |
Describe the organization's supply chain |
- |
58 |
|
|
G4-13 |
Significant changes during the reporting period regarding the organization's size, structure, ownership, or its supply chain |
1 |
92-93 |
note: no significant changes during the reporting period. |
|
G4-14 |
Explanation of whether and how the precautionary approach or principle is addressed by the organization |
110-116 |
16-19 |
|
|
G4-15 |
List externally developed economic, environmental, and social
charters, principles, or other initiatives to which the organization subscribes or which it endorses |
- |
90-91,104-105 |
|
|
G4-16 |
Membership in associations |
101 |
2-3, 77, 82-83,
90-91, 104-105 |
|
|
IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES |
G4-17 |
List all entities included in the organization's consolidated financial statements or equivalent documents |
20-37 |
94-97 |
|
no |
G4-18 |
Process for defining report boundaries and content |
20-37 |
14 |
|
no |
G4-19 |
Material aspects included in the report |
- |
14 |
|
no |
G4-20 |
Descriptions of material aspect boundaries within the organization |
- |
14 |
|
no |
G4-21 |
Descriptions of material aspect boundaries outside the organization |
- |
14 |
|
no |
G4-22 |
Explanation of the effect of any restatements |
- |
14 |
note: no restatement in 2014 |
no |
G4-23 |
Significant changes from previous reporting periods in the Scope and Aspect Boundaries |
- |
14 |
note: no significant changes from previous report |
no |
STAKEHOLDER ENGAGEMENT |
G4-24 |
List of stakeholder groups engaged by the organization |
77-82 |
20 |
|
no |
G4-25 |
Basis for identification and selection of stakeholders with whom to engage |
77-82 |
20 |
|
no |
G4-26 |
Approach to stakeholder engagement, including frequency of
engagement by type and by stakeholder group |
77-82 |
20 |
|
no |
G4-27 |
Key stakeholder topics and concerns and organization response |
77-82 |
20 |
|
no |
REPORT PROFILE |
G4-28 |
Reporting period for information provided |
- |
92 |
|
/ |
G4-29 |
Date of most recent report |
- |
92 |
|
/ |
G4-30 |
Reporting cycle |
- |
92 |
|
/ |
G4-31 |
Contact point for questions regarding the report or its contents |
back cover |
93 |
|
|
G4-32 |
"In accordance" option, GRI Index and report assurance |
- |
92, 108-109 |
|
/* |
G4-33 |
Policy regarding report assurance |
122, 123-125 |
92 |
|
|
GOVERNANCE |
G4-34 |
Governance structure of the organization |
41-42, 91-95 |
34 |
|
|
G4-35 |
Process for delegating authority for sustainability topics from the
board to senior executives and other employees |
54 |
8-11 |
|
|
G4-36 |
High-level accountability for sustainability topics |
93-95 |
9-11 |
|
|
G4-37 |
Processes for consultation between stakeholders and the board on sustainability topics |
82 |
23 |
|
|
G4-38 |
Composition of the board and its committees |
41-42, 85, 87, 95-96 |
10, 28 |
|
|
G4-39 |
Indicate if Chair of highest governance body is also an executive officer |
87 |
28-29 |
|
|
G4-40 |
Nomination and selection processes for the board and its committees |
95-90 |
- |
|
|
G4-41 |
Processes for the highest governance body to ensure conflicts of interest are avoided and managed |
76-77, 117 |
- |
|
|
G4-42 |
Board and executives' roles in the organization's mission statements, strategies, policies, and goals related to sustainability impacts |
85-87 |
- |
|
|
G4-43 |
Board knowledge of sustainability topics |
89-91 |
30 |
|
|
G4-44 |
Board performance with respect to governance of sustainability topics |
88-89 |
30 |
|
|
G4-45 |
Board role in the identification and management of sustainability impacts, risks, and opportunities |
110-116 |
30 |
|
|
G4-46 |
Board role in reviewing risk management processes for sustainability
topics |
110-116 |
28 |
|
|
G4-47 |
Frequency of the board's review of sustainability impacts, risks, and
opportunities |
110-116 |
17 |
|
|
G4-48 |
Highest committee or position that formally reviews and approves the organization's sustainability report |
110-116 |
92 |
|
|
G4-49 |
Process for communicating critical concerns to the board |
110-116 |
28 |
|
|
G4-50 |
Nature and total number of critical concerns that were communicated to the board |
110-116 |
28 |
|
|
G4-51 |
Remuneration policies for the board and senior executives |
63-65 |
- |
|
|
G4-52 |
Process for determining remuneration |
63-65 |
- |
|
|
G4-53 |
Stakeholders' views on remuneration |
63-65 |
- |
|
|
G4-54 |
Ratio of the annual total compensation for the organization's highest-paid individual to the median annual total compensation for all employees |
63-65 |
- |
|
|
G4-55 |
Ratio of percentage increase in annual total compensation for the
organization's highest-paid individual to the median percentage increase in annual total compensation for all employees |
63-65 |
- |
|
|
ETHICS AND INTEGRITY |
G4-56 |
Code of conduct |
100 |
60 |
|
|
G4-57 |
Helplines or advice lines for employees |
100-102 |
15, 30 |
|
|
G4-58 |
Mechanisms for reporting concerns about unethical or unlawful behavior |
102 |
30 |
|
|
SPECIFIC STANDARD DISCLOSURES |
CATEGORY: ECONOMIC |
ASPECT: ECONOMIC PERFORMANCE |
G4-DMA |
Generic Disclosures on Management Approach |
84-85 |
- |
|
|
G4-EC1 |
Direct economic value generated and distributed |
4-7 |
|
|
|
G4-EC2 |
Financial implications and other risks and opportunities for the organization's activities due to climate change |
113 |
46 |
|
|
G4-EC3 |
Coverage of the organization's defined benefit plan obligations |
40, 65, 78 |
- |
|
|
G4-EC4 |
Financial assistance received from government |
- |
84 |
|
|
ASPECT: MARKET PRESENCE |
G4-DMA |
Generic Disclosures on Management Approach |
84-85 |
38 |
|
|
G4-EC5 |
Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation |
- |
40 |
|
|
G4-EC6 |
Proportion of senior management hired from the local community at significant locations of operation |
116 |
84 |
|
|
ASPECT: INDIRECT ECONOMIC IMPACTS |
G4-DMA |
Generic Disclosures on Management Approach |
84-85 |
38-45 |
|
|
G4-EC7 |
Development and impact of infrastructure investments and services supported |
124-125 |
6, 33, 57, 70-75, 77 |
|
|
G4-EC8 |
Significant indirect economic impacts, including the extent of impacts |
- |
70-75 |
|
|
ASPECT: PROCUREMENT PRACTICES |
G4-DMA |
Generic Disclosures on Management Approach |
84-85 |
24-25, 58 |
|
|
G4-EC9 |
Proportion of spending on local suppliers at significant locations of operation |
- |
60 |
|
|
CATEGORY: ENVIRONMENTAL |
ASPECT: MATERIALS |
G4-DMA |
Generic Disclosures on Management Approach |
|
14-19, 24-25, 90 |
|
|
G4-EN1 |
Materials used by weight or volume |
|
2-3 |
|
|
G4-EN2 |
Percentage of materials used that are recycled input materials |
|
55 |
|
|
ASPECT: ENERGY |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 46-47, 90 |
|
|
G4-EN3 |
Energy consumption within the organization |
|
46, 87 |
|
/ |
G4-EN4 |
Energy consumption outside of the organization |
|
- |
Data are collected for logistics but they are not publicly reported. |
|
G4-EN5 |
Energy intensity |
|
46, 87 |
|
|
G4-EN6 |
Reduction of energy consumption |
|
47 |
|
|
G4-EN7 |
Reductions in energy requirements of products and services |
|
47, 63 |
|
|
ASPECT: WATER |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 50-51 |
|
|
G4-EN8 |
Total water withdrawal by source |
|
51, 89 |
|
/ |
G4-EN9 |
Water sources significantly affected by withdrawal of water |
|
51 |
There is no water sources significantly affected by withdrawal of water. |
|
G4-EN10 |
Percentage and total volume of water recycled and reused |
|
52-89 |
|
/ |
ASPECT: BIODIVERSITY |
G4-DMA |
Generic Disclosures on Management Approach |
|
76 |
|
|
G4-EN11 |
Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas |
|
77, 91 |
|
|
G4-EN12 |
Description of significant impacts of activities, products, and services on
biodiversity in protected areas and areas of high biodiversity value outside
protected areas |
|
77 |
|
|
G4-EN13 |
Habitats protected or restored |
|
76-77, 91 |
|
|
G4-EN14 |
Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk |
|
- |
There is no IUCN Red List species and national conservation list species with habitats in areas affected by operations. |
|
ASPECT: EMISSIONS |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 78, 90 |
|
|
G4-EN15 |
Direct greenhouse gas (GHG) emissions (Scope 1) |
|
47-49, 88 |
|
/ |
G4-EN16 |
Energy indirect greenhouse gas (GHG) emissions (Scope 2) |
|
48-49, 88 |
|
/ |
G4-EN17 |
Other indirect greenhouse gas (GHG) emissions (Scope 3) |
|
48-49 |
|
|
G4-EN18 |
Greenhouse gas (GHG) emissions intensity |
|
88 |
|
/ |
G4-EN19 |
Reduction of greenhouse gas (GHG) emissions |
|
47-49 |
|
|
G4-EN20 |
Emissions of ozone-depleting substances (ODS) |
|
79 |
|
|
G4-EN21 |
NOX, SOX, and other significant air emissions |
|
78-79, 88, 91 |
assurance on the emission from Cement Business only (p.91) |
/ |
ASPECT: EFFLUENTS AND WASTE |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 54-55 |
|
|
G4-EN22 |
Total water discharge by quality and destination |
|
89 |
|
|
G4-EN23 |
Total weight of waste by type and disposal method |
|
56-57, 89 |
|
/ |
G4-EN24 |
Total number and volume of significant spills |
|
85 |
|
|
G4-EN25 |
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally |
|
- |
note: none waste under the terms of the Basel Convention Annex I, II, III, and VIII. |
|
G4-EN26 |
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff |
|
- |
note: no plant located near by identity, size, protected status, and biodiversity value of water bodies. |
|
ASPECT: PRODUCTS AND SERVICES |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 63-65 |
|
|
G4-EN27 |
Extent of impact mitigation of environmental impacts of products and services |
|
47, 53, 56-57, 63-65 |
|
|
G4-EN28 |
Percentage of products sold and their packaging materials that are reclaimed by category |
|
57 |
|
|
ASPECT: COMPLIANCE |
G4-DMA |
Generic Disclosures on Management Approach |
|
18-19, 24-25 |
|
|
G4-EN29 |
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations |
|
- |
note: no fines for non-compliance with environmental laws and regulations. |
|
ASPECT: TRANSPORT |
G4-DMA |
Generic Disclosures on Management Approach |
|
33-34, 48 |
|
|
G4-EN30 |
Significant environmental impacts of transporting products and other
goods and materials for the organization's operations, and transporting
members of the workforce |
|
48 |
|
|
ASPECT: OVERALL |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25 |
|
|
G4-EN31 |
Total environmental protection expenditures and investments by type |
|
84 |
|
|
ASPECT: SUPPLIER ENVIRONMENTAL ASSESSMENT |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 58, 61 |
|
|
G4-EN32 |
Percentage of new suppliers that were screened using environmental criteria |
|
59 |
|
|
G4-EN33 |
Significant actual and potential negative environmental impacts in the supply chain and actions taken |
|
- |
note: no significant environmental impacts in the supply chain and actions. |
|
ASPECT: ENVIRONMENTAL GRIEVANCE MECHANISMS |
G4-DMA |
Generic Disclosures on Management Approach |
|
30 |
|
|
G4-EN34 |
Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms |
|
- |
note: no grievances about environmental impacts filed, and addressed. |
|
CATEGORY: SOCIAL |
SUB-CATEGORY: LABOR PRACTICES AND DECENT WORK |
ASPECT: EMPLOYMENT |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 38-39 |
|
|
G4-LA1 |
Total number and rates of new employee hires and employee turnover by age group, gender and region |
|
84 |
|
|
G4-LA2 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation |
|
40 |
|
|
G4-LA3 |
Return to work and retention rates after parental leave, by gender |
|
84 |
|
|
ASPECT: LABOR/MANAGEMENT RELATIONS |
G4-DMA |
Generic Disclosures on Management Approach |
|
38 |
|
|
G4-LA4 |
Minimum notice periods regarding operational changes, including whether these are specified in collective agreements |
|
40 |
|
|
ASPECT: OCCUPATIONAL HEALTH AND SAFETY |
G4-DMA |
Generic Disclosures on Management Approach |
|
18, 24-25, 32-33, 90 |
|
|
G4-LA5 |
Percentage of total workforce represented in formal joint management
worker health and safety committees that help monitor and advise on occupational health and safety programs |
|
32-33 |
|
|
G4-LA6 |
Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region
and by gender |
|
32-35, 85, 91 |
|
/ |
G4-LA7 |
Workers with high incidence or high risk of diseases related to their occupation |
|
35 |
|
|
G4-LA8 |
Health and safety topics covered in formal agreements with trade unions |
|
32 |
|
|
ASPECT: TRAINING AND EDUCATION |
G4-DMA |
Generic Disclosures on Management Approach |
|
38 |
|
|
G4-LA9 |
Average hours of training per year per employee by gender, and by employee category |
|
43 |
|
|
G4-LA10 |
Programs for skills management and lifelong learning that support the
continued employability of employees and assist them in managing career
endings |
|
42-45 |
|
|
G4-LA11 |
Percentage of employees receiving regular performance and career development reviews, by gender and by employee category |
|
42, 84 |
|
|
ASPECT: DIVERSITY AND EQUAL OPPORTUNITY |
G4-DMA |
Generic Disclosures on Management Approach |
|
42 |
|
|
G4-LA12 |
Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity |
|
84 |
|
|
ASPECT: EQUAL REMUNERATION FOR WOMEN AND MEN |
G4-DMA |
Generic Disclosures on Management Approach |
|
38, 42 |
|
|
G4-LA13 |
Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation |
|
84 |
|
|
ASPECT: SUPPLIER ASSESSMENT FOR LABOR PRACTICES |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 31, 58, 61 |
|
|
G4-LA14 |
Percentage of new suppliers that were screened using labor practices criteria |
|
59-60 |
|
|
G4-LA15 |
Significant actual and potential negative impacts for labor practices in the supply chain and actions taken |
|
- |
note: no significant actual and and potential impacts for labor practices in the supply chain. |
|
ASPECT: LABOR PRACTICES GRIEVANCE MECHANISMS |
G4-DMA |
Generic Disclosures on Management Approach |
|
30 |
|
|
G4-LA16 |
Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms |
|
- |
note: no grievances about labor practices filed or addressed. |
|
SUB-CATEGORY: HUMAN RIGHTS |
ASPECT: INVESTMENT |
G4-DMA |
Generic Disclosures on Management Approach |
|
38 |
|
|
G4-HR1 |
Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening |
|
- |
note: all agreements are in compliance with SCG Code of Conduct. |
|
G4-HR2 |
Total hours of employee training on human rights policies or procedures
concerning aspects of human rights that are relevant to operations, including
the percentage of employees trained |
|
43 |
|
|
ASPECT: NON-DISCRIMINATION |
G4-DMA |
Generic Disclosures on Management Approach |
|
39-40 |
|
|
G4-HR3 |
Total number of incidents of discrimination and corrective actions taken |
|
- |
note: there is no incidents of discrimination. |
|
ASPECT: FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING |
G4-DMA |
Generic Disclosures on Management Approach |
|
40 |
|
|
G4-HR4 |
Operations and suppliers identified in which the right to exercise freedom of
association and collective bargaining may be violated or at significant risk, and measures taken to support these rights |
|
40 |
|
|
ASPECT: CHILD LABOR |
G4-DMA |
Generic Disclosures on Management Approach |
|
38-39 |
|
|
G4-HR5 |
Operations and suppliers identified as having significant risk for incidents of
child labor, and measures taken to contribute to the effective abolition of
child labor |
|
31,38-39 |
|
|
ASPECT: FORCED OR COMPULSORY LABOR |
G4-DMA |
Generic Disclosures on Management Approach |
|
38-41 |
|
|
G4-HR6 |
Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor |
|
31,38-39 |
note: it has been stated in SCG Supplier Code of Conduct to eliminate all forced or compulsory labor. |
|
ASPECT: SECURITY PRACTICES |
G4-DMA |
Generic Disclosures on Management Approach |
|
- |
|
|
G4-HR7 |
Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations |
|
- |
note: 100% were trained according to contract agreement. |
|
ASPECT: INDIGENOUS RIGHTS |
G4-DMA |
Generic Disclosures on Management Approach |
|
38-40 |
|
|
G4-HR8 |
Total number of incidents of violations involving rights of indigenous peoples and actions taken |
|
- |
note: there was no violation involving rights of indigenous peoples in 2014. |
|
ASPECT: ASSESSMENT |
G4-DMA |
Generic Disclosures on Management Approach |
|
38-40 |
|
|
G4-HR9 |
Total number and percentage of operations that have been subject to human rights reviews or impact assessments |
|
- |
note: 100% reviewed by Code of Conduct |
|
ASPECT: SUPPLIER HUMAN RIGHTS ASSESSMENT |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 31, 58, 61 |
|
|
G4-HR10 |
Percentage of new suppliers that were screened using human rights criteria |
|
59-60 |
|
|
G4-HR11 |
Significant actual and potential negative human rights impacts in the supply chain and actions taken |
|
- |
note: there was no negative human rights impacts in supply chain. |
|
ASPECT: HUMAN RIGHTS GRIEVANCE MECHANISMS |
G4-DMA |
Generic Disclosures on Management Approach |
|
30 |
|
|
G4-HR12 |
Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms |
|
30-31 |
|
|
SUB-CATEGORY: SOCIETY |
ASPECT: LOCAL COMMUNITIES |
G4-DMA |
Generic Disclosures on Management Approach |
|
68-69 |
|
|
G4-SO1 |
Percentage of operations with implemented local community engagement, impact assessments, and development programs |
|
68-75 |
|
|
G4-SO2 |
Operations with significant actual and potential negative impacts on local communities |
|
68 |
note: there was no potential negative impact on local communities |
|
ASPECT: ANTI-CORRUPTION |
G4-DMA |
Generic Disclosures on Management Approach |
|
31 |
|
|
G4-SO3 |
Total number and percentage of operations assessed for risks related to corruption and the significant risks identified |
|
31 |
|
|
G4-SO4 |
Communication and training on anti-corruption policies and procedures |
|
31 |
|
|
G4-SO5 |
Confirmed incidents of corruption and actions taken |
|
- |
note: there ]was no incidents of corruption. |
|
ASPECT: PUBLIC POLICY |
G4-DMA |
Generic Disclosures on Management Approach |
|
- |
Non Relevance |
|
G4-SO6 |
Total value of political contributions by country and recipient/beneficiary |
|
- |
Non Relevance |
|
ASPECT: ANTI-COMPETITIVE BEHAVIOR |
G4-DMA |
Generic Disclosures on Management Approach |
|
- |
Non Relevance |
|
G4-SO7 |
Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes |
|
- |
Non Relevance |
|
ASPECT: COMPLIANCE |
G4-DMA |
Generic Disclosures on Management Approach |
|
19 |
|
|
G4-SO8 |
Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations |
|
- |
note: there was no significant fines. |
|
ASPECT: SUPPLIER ASSESSMENT FOR IMPACTS ON SOCIETY |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 31, 58, 61 |
|
|
G4-SO9 |
Percentage of new suppliers that were screened using criteria for impacts on society |
|
59-60 |
|
|
G4-S10 |
Significant actual and potential negative impacts on society in the supply chain and actions taken |
|
- |
note: there was no significant negative impacts on society in the supply chain. |
|
ASPECT: GRIEVANCE MECHANISMS FOR IMPACTS ON SOCIETY |
G4-DMA |
Generic Disclosures on Management Approach |
|
30 |
|
|
G4-S11 |
Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms |
|
30-31 |
|
|
SUB-CATEGORY: PRODUCT RESPONSIBILITY |
ASPECT: CUSTOMER HEALTH AND SAFETY |
G4-DMA |
Generic Disclosures on Management Approach |
|
64-65 |
|
|
G4-PR1 |
Percentage of significant product and service categories for which health and safety impacts are assessed for improvement |
|
- |
note: 100% of significant products. |
|
G4-PR2 |
Total number of incidents of non-compliance with regulations and voluntary
codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes |
|
- |
None |
|
ASPECT: PRODUCT AND SERVICE LABELING |
G4-DMA |
Generic Disclosures on Management Approach |
|
63, 65 |
note: existing management approach is applied. |
|
G4-PR3 |
Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements |
|
- |
note: all significant product and service categories are assess regarding health and safety impact. |
|
G4-PR4 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes |
|
65 |
note: there was no incidents of non-compliance. |
|
G4-PR5 |
Results of surveys measuring customer satisfaction |
|
64 |
|
|
ASPECT: MARKETING COMMUNICATIONS |
G4-DMA |
Generic Disclosures on Management Approach |
|
24-25, 63-65 |
|
|
G4-PR6 |
Sale of banned or disputed products |
|
- |
note: there was no banned or disputed products in SCG. |
|
G4-PR7 |
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes |
|
65 |
note: there was no incidents of non-compliance |
|
ASPECT: MARKETING COMMUNICATIONS |
G4-DMA |
Generic Disclosures on Management Approach |
|
65 |
|
|
G4-PR8 |
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data |
|
65 |
|
|
ASPECT: COMPLIANCE |
G4-DMA |
Generic Disclosures on Management Approach |
|
65 |
|
|
G4-PR9 |
Monetary value of significant fines for non-compliance with laws and
regulations concerning the provision and use of products and services |
|
- |
note: there was no fines for non-compliance. |
|